SHOPPING DIRECTLY WITH EMBERSTONE

Returns & refunds.

These terms apply to direct website orders. For Amazon purchases, use the returns process on your Amazon order.

If you change your mind

Tell us within 14 days after you receive your order that you wish to cancel. You do not need to give a reason. Email info@emberstonecare.co.uk, write to the address below, or use the optional cancellation form below. Any clear statement that you wish to cancel is sufficient.

Then send the goods back within 14 days of telling us. You pay the direct return-postage cost for a change-of-mind return. Keep proof of posting and pack the bottle securely to prevent leaks.

Inspecting your purchase

You may inspect your purchase as you would in a shop. We may reduce a refund for loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. This does not limit your rights when goods are faulty or not as described.

Refunds

We refund the original payment method within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier. If you cancel the whole order, we also refund the cost of our least expensive standard outbound delivery option. Extra charges for an upgraded delivery service are not refundable as part of a change-of-mind cancellation.

Faulty, damaged or incorrect goods

Contact info@emberstonecare.co.uk with your order details and a description of the problem. We will arrange an appropriate remedy and cover reasonable return costs where goods are faulty, damaged or not as described. Your statutory rights are not affected, and the change-of-mind deadlines do not replace those rights.

Return address

Include your name and order details so we can identify the return. Contacting us first helps us resolve problems, but you do not need our approval to exercise your cancellation rights.

Optional cancellation form